Communication, feedback and conflict management

As middle managers step into leadership roles, clear communication and confident handling of feedback and conflict become critical. This 4-hour module introduces practical frameworks and tools that managers can apply immediately in daily conversations, performance discussions, and difficult situations.

Through short theory bursts and guided practice, participants explore how to communicate clearly, provide actionable feedback, and intervene constructively when issues arise. The module emphasizes accountability and aims at laying a foundation for future modules on operational leadership.

Potential future topics could include:

• Motivation
• Setting objectives
• Change Management
• General management theories and how to apply these
• Strategic management: “As is” analysis, vision, action plan
• Others (TBD)

• Improving communication (especially as managers)
• Giving constructive feedback (model/tool provided)
• Early identification of tensions and misunderstandings
• Conflict management (model/tool provided)
• Practice exercises and peer feedback

At the end of the module, participants will be able to:

• Reflect on optimal communication approaches and tools
• Apply a structured method to give constructive feedback
• Recognise early warning signs of conflict
• Use a practical tool to manage conflict constructively
• Strengthen trust and accountability in their teams

Short conceptual inputs and theories, demonstration of tools, pair and small group exercises, case-based discussions from reality in a safe environment, reflection and action planning for transfer to work.