Terms and Conditions

Preamble

The Digital Learning Hub is a training center specializing in information technology, established in Luxembourg. It was created under the aegis of the Ministry of National Education, Children and Youth (MENJE) to promote continuous professional training through various pedagogical methods. Officially launched on May 16, 2022, the Digital Learning Hub contributes to the improvement of digital skills.

The Digital Learning Hub is duly accredited as a training organization by the Ministry of National Education, Children and Youth in accordance with the ministerial decree of September 29, 2023.

These general conditions govern the relationships between the Digital Learning Hub and its clients within the framework of the training services it offers.

Article 1 – Scope of Application

1.1 These general conditions apply to any registration and participation in training provided by the Digital Learning Hub, whether the participant is a natural person or a legal entity, public or private.

1.2 Registration for training implies full and complete acceptance of these general conditions, which the participant acknowledges having read, understood, and accepted. This acceptance is valid for the entire duration of the training.

1.3 These general conditions may be unilaterally modified by the Digital Learning Hub. Any modification will be published on the official Digital Learning Hub website.

1.4 These general conditions apply without prejudice to specific conditions individually agreed upon between the participant and the Digital Learning Hub within the framework of the subscribed services.

Article 2 – Registration Procedures

2.1 The number of participants in each training session offered by the Digital Learning Hub may be limited due to logistical, pedagogical, or health related constraints. When the maximum capacity is reached, registrations for that specific session are closed. 

Additional sessions of the same training may be published on the website www.dlh.lu, and candidates are encouraged to regularly consult the platform for newly available dates. 

2.2 Registration must be completed no later than 11:00 a.m. on the working day preceding the start of the training. 

No registrations will be accepted after this deadline, including on-site or last-minute requests. This deadline is strict and applies to all participants. 

A registration becomes definitively confirmed only after: 

(i) receipt of full payment, and 

(ii) confirmation that the session will take place (including, where applicable, validation of the minimum number of participants). 

A definitive confirmation email is then sent to the email address provided by the participant. 

2.3 Registration is considered confirmed once it has been completed on the website and a confirmation email has been sent to the email address provided by the participant during registration.

2.4 Information regarding the language of the training and prerequisites is published on the Digital Learning Hub website. It is the sole responsibility of the participant to read this information before proceeding with registration. The Digital Learning Hub does not verify language skills or the satisfaction of prerequisites before registration.

2.5 A first confirmation email is sent to the participant 10 calendar days before the training date, containing the practical details of the session, including the exact schedule and location. A second reminder email is then sent 2 calendar days before the training.

Article 3 – Training Modalities

3.1 The dates, times, and locations of the training are specified on the Digital Learning Hub website at the time of registration.

3.2 The Digital Learning Hub reserves the right to organize training remotely, using means such as Microsoft Teams or any other appropriate platform. Participants will be informed in advance in case of modification of the format or organization of the training.

3.3 Unless otherwise stated, the training takes place at the following address: Digital Learning Hub 14, porte de France L-4360 Esch-sur-Alzette Belval, Luxembourg

3.4 Participants are required to comply with the conduct rules applicable within the Digital Learning Hub premises, as well as the internal regulations of the host establishments when the training takes place outside the Digital Learning Hub. This includes respecting the premises, the equipment provided, other participants, trainers, and all Digital Learning Hub staff.

3.5 The Digital Learning Hub reserves the right to exclude, at any time, any participant whose behavior disrupts the proper conduct of the training or breaches the applicable rules of conduct. 

In the event of exclusion due to the participant’s fault, no compensation, reimbursement, or indemnity shall be due.

3.6 The pedagogical methods and tools used during the training are at the sole discretion of the trainer, depending on the pedagogical objectives of the session.

3.7 In case of unavailability of a trainer, the Digital Learning Hub reserves the right to replace them with another trainer with equivalent technical and pedagogical skills, without impacting the quality of the training.

3.8 Unless expressly stated otherwise in the course description, no course materials are provided to learners. Each learner is therefore responsible for taking personal notes during the course sessions. 

When, as an exception, course materials are provided to learners, this is explicitly indicated in the course description. Such materials are strictly reserved for learners actually present during the session. 

Learners who are absent, for any reason whatsoever, expressly waive any request or claim for the communication or subsequent provision, in any form whatsoever, of course materials.  

3.9 Course materials, when provided, are distributed exclusively during the training session. They are intended solely for attending learners and will not be sent or made available afterward in case of absence. 

Article 4 – Eligibility and access conditions

4.1 Territorial eligibility : Access to training is reserved for individuals who can prove effective principal residence within the Greater Region, namely: 

• the Grand Duchy of Luxembourg, 
• the Grand Est region of France, 
• the German state of Saarland, 
• the German state of Rhineland‑Palatinate, 
• the Belgian Walloon Region. 

Learners must be able to produce, upon first request from the Digital Learning Hub, any documentary evidence attesting to their residence. Failing this, the Digital Learning Hub reserves the right to refuse registration. Any registration not meeting the residency criterion may be refused or cancelled without notice. 

However, the Digital Learning Hub reserves the right to grant, on an exceptional and duly justified basis, an individual exemption when compatible with training objectives and applicable legal or financial constraints. 

4.2 Age requirement : Participation in the training sessions offered by the Digital Learning Hub is strictly reserved for adults aged 18 and over. Consequently, the Digital Learning Hub does not accept registrations from individuals under the age of 18.  

4.3 Access to training : Access to training sessions is strictly reserved for participants who are duly registered and whose registration has been confirmed by the Digital Learning Hub prior to the start of the training. 

Any person who is not registered or whose registration has not been confirmed may be refused access to the training, without the possibility of on-site regularisation. 

Only participants who were duly registered and confirmed prior to the start of the training are eligible to receive a certificate of participation. No certificate will be issued retroactively under any circumstances. 

Article 5 – Financial Conditions

5.1 The prices of the training are indicated on the Digital Learning Hub website at the time of registration. The Digital Learning Hub reserves the right to adjust its prices at any time and without notice.

5.2 The prices indicated are exclusive of VAT and not subject to it under Article 8 of the amended law of February 12, 1979, on VAT.

5.3 Unless otherwise stated, all costs related to the necessary materials or pedagogical tools are included in the training price.

5.4 Free courses or preferential rates are granted on the basis of specific criteria (e.g. jobseeker status). The participant undertakes to immediately inform the Digital Learning Hub of any change in their situation which could affect their eligibility for these conditions.

In the event of a change in the participant's situation, the Digital Learning Hub reserves the right to revise the applicable rate from the date of the change, provided the participant is informed. This revision may result in an adjustment of the amount due, including for invoices already issued, where these no longer reflect the applicable rate.

5.5 The total training fee must be paid in full at the time of registration.

5.6 Payment may be made by bank transfer or by credit card.

5.7 Payment must be completed within seven calendar days following registration and, in all cases, before the start of the training.

If payment is not received within this timeframe, the Digital Learning Hub reserves the right to cancel the participant’s registration. If payment is not made within the allotted time, a reminder will be sent to the participant. If payment is not made following this reminder, access to the training will be blocked until full payment of the amounts due.

Article 6 – Cancellation, Refund, Replacement and Postponement Policy

6.1 Cancellation of training by the Digital Learning Hub : The Digital Learning Hub may cancel a training in the following cases: force majeure (technical failures, pandemic, suspension of training due to weather conditions, in accordance with MENJE policy, etc.); unavailability of the trainer; insufficient number of participants. In case of suspension of training due to weather conditions, the information will be published on the website www.dlh.lu. In all cases, a new date will be proposed, or a refund will be made if no postponement is possible or if the participant is unable to attend the new session.

6.2 Registration restrictions and cancellation : The Digital Learning Hub reserves the right to refuse, suspend, or cancel a registration at any time for duly justified reasons, including, but not limited to, non-compliance with these general conditions, false or incomplete information provided during registration, non-fulfilment of eligibility conditions or prerequisites, inappropriate behaviour, or administrative, organisational, legal, or security reasons.

In such cases, the participant will be informed accordingly. Where applicable, the amounts paid may be refunded in whole or in part, depending on the circumstances.

6.3 Cancellation by the participant: The participant may cancel their participation directly via their personal account on the Digital Learning Hub platform no later than 11:00 a.m. on the working day preceding the start of the training.

This self-cancellation option does not apply if the participant is only unable to attend a single day of a multi-session course or one module within a Learning Track. In such cases, the participant must inform the Digital Learning Hub by email at registrations@dlh.lu.

After the above-mentioned deadline, self-cancellation is no longer possible and any absence or cancellation request must be notified by email to registrations@dlh.lu. In such cases, no refund shall be granted.

Any absence not reported at least 24 hours before the start of the course will be considered unjustified. After two unjustified absences, the participant’s ability to register for future courses may be suspended for a period of three months.

6.4 Refund Policy

6.4.1 No refund will be granted in the following cases:

• unjustified or unreported absence from the training;
• partial participation, late arrival, or early departure;
• voluntary withdrawal or early termination, except in cases of duly established force majeure;
• failure to cancel the registration in accordance with the conditions defined in Article 6.3;
• absence for medical reasons.

6.4.2 A refund will be granted in the following cases:

• cancellation of the training by the Digital Learning Hub without the possibility of postponement;
• duly justified inability to attend the rescheduled session.

6.5 Replacement and Postponement Policy

6.5.1 Company/Public Entity: Any request to replace a participant or postpone to a later session must be sent by email to registrations@dlh.lu at least three calendar days before the start of the training. This request must include all necessary information regarding the participants and the training concerned. The Digital Learning Hub will confirm receipt of the request and communicate its response by email.

6.5.2 Individual: Requests to participate in a later session must also be sent by email to registrations@dlh.lu at least three calendar days before the start of the training, specifying the details of the participant and the training concerned. The Digital Learning Hub will acknowledge receipt and inform the requester of its decision by email.

Article 7 – Communication

7.1 All official communications from the Digital Learning Hub with participants are conducted exclusively by email.

7.2 For any questions or requests, participants can contact the Digital Learning Hub via one of the following addresses, depending on the nature of their request: registrations@dlh.lu: for questions related to registrations or registration modifications. info@dlh.lu: for any other general information or assistance.  

Article 8 – Certification Procedures

8.1 The training offered by the Digital Learning Hub does not include final exams or tests.

8.2 At the end of each training, a certificate of participation may be issued to the participant, subject to effective participation in the training. This document includes the following information: the participant's name; the title of the training attended; the date of the training; the number of training hours completed; the participant's attendance rate (if applicable).

8.3 The issuance of a certificate of participation is subject to actual attendance. In case of late arrival, early departure, or partial participation, the Digital Learning Hub issues a certificate reflecting the participant’s actual attendance on a pro rata basis, including the number of hours effectively attended.

8.4 The certificate of participation is made available to the participant directly in their personal account on the Digital Learning Hub platform.

8.5 This certificate only attests to participation in the training and does not constitute an academic or professional certification, nor the awarding of ECTS credits.

8.6 Certificates of participation are issued in French and/or English, depending on the main language of the training.

Article 9 – Intellectual Property, Copyright, and Image Rights

9.1 The training materials provided to participants within the framework of the training are the exclusive property of the Digital Learning Hub or their respective authors. These materials, including texts, comments, works, illustrations, and images, are protected by intellectual property rights.

9.2 Any reproduction, representation, modification, distribution, or exploitation of all or part of these materials, in any form and for purposes other than those strictly related to the training, is prohibited without the express and prior authorization of the Digital Learning Hub or the concerned authors. Any violation of these provisions exposes the participant to legal action.

9.3 To ensure the protection of intellectual property rights and image rights of trainers and participants, it is strictly forbidden to record, film, or broadcast training sessions in any form, except with prior written authorization from the Digital Learning Hub.

9.4 In case of violation of copyright or image rights, the participant is subject to disciplinary sanctions, or even legal action, in accordance with the applicable legislation.

Article 10 – Responsibility, Obligations, and Duties of the Digital Learning Hub

10.1 The Digital Learning Hub is an entity under the direction of the Ministry of National Education, Children and Youth (MENJE). It is responsible for organizing and coordinating training, administrative management, selecting and managing trainers, logistics, room reservations, managing registrations, and issuing certificates of participation.

10.2 The Digital Learning Hub cannot be held responsible for the adequacy or inadequacy of the training content with respect to the expectations or profile of the participants. Information regarding the prerequisites necessary to follow a training is made available to participants before registration.

10.3 The training offered by the Digital Learning Hub does not claim to provide complete or exhaustive coverage of the subject matter. They should not be interpreted as legal, technical, or professional advice.

10.4 The trainers involved in the training organized by the Digital Learning Hub are either internal collaborators of the MENJE or external experts selected by the Digital Learning Hub. No subcontracting is carried out within the framework of these services.

Article 11 – Data Protection

11.1 The participant is referred to the personal data processing policy, which they accepted when registering for training.

11.2 By registering for training, the participant or, where applicable, the entity registering participants (legal entity), agrees that the personal data provided will be processed by the Digital Learning Hub within the framework of the contractual relationship.

11.3 In the case where an entity (client legal entity) registers employees for training, it certifies that it has taken all necessary measures to inform these employees of the processing of their personal data. It also guarantees that it has communicated the legally required information regarding the transfer of this data to the Digital Learning Hub, at the latest at the time of their registration.

11.4 Participants agree to use the IT tools provided within the framework of the training responsibly, ethically, and in accordance with the purpose of the training. Any misuse, particularly for non-compliant purposes, is strictly prohibited.

11.5 In case of violation of the provisions relating to the use of IT tools or the processing of personal data, the Digital Learning Hub reserves the right to take appropriate measures, including: temporary or permanent suspension of access to IT tools and/or training; any necessary legal action to stop the violation or repair the damage suffered.

11.6 The processing of personal data is carried out in accordance with the General Data Protection Regulation (EU) 2016/679.

Article 12 – Complaints and Contract Termination

12.1 Any complaint relating to the execution of training or a training program must be made in writing and addressed to the Digital Learning Hub management at ld@dlh.lu within eight calendar days following the end date of the training or program concerned. To be admissible, the complaint must be transmitted by a means allowing for an acknowledgment of receipt.

12.2 The parties agree to seek an amicable resolution for any dispute arising from the execution of this contract. In case of failure of discussions within three months, the dispute may be brought before the competent courts of Luxembourg and, if necessary, justify the termination of the contract.

12.3 The Digital Learning Hub undertakes to process and respond to complaints within a maximum of 15 calendar days following their receipt.

Article 13 – Waiver

The fact that the Digital Learning Hub does not invoke, at a given time, one of the clauses of these general conditions cannot be interpreted as a waiver of its right to invoke it later.

Article 14 – Partial Nullity

If one of the provisions of these general conditions is deemed null or unenforceable by a competent court, this nullity or unenforceability will not affect the validity of the other provisions, which will remain fully in force.

Article 15 – Jurisdiction and Applicable Law

These general conditions, as well as their interpretation and execution, are governed by Luxembourg law. Any dispute relating to these conditions will be subject to the exclusive jurisdiction of the courts of the city of Luxembourg.

Article 16 – Modifications to the General Conditions

The Digital Learning Hub reserves the right to modify these general conditions at any time. The modifications will be published on the Digital Learning Hub website and will take effect immediately. It is the participant's responsibility to regularly consult these conditions to be aware of any updates.