User Experience (UX): Opportunities and Career Paths in UX
User experience (UX) and customer experience (CX) UX have decisive impact on the success of products, services, and organisations. It is no surprise that a multitude of professions exist in this area: UX designers, UI designers, user researcher, UX managers, UX writers, and many more. This course provides a base understanding of what UX and CX are, introduces the human-centered design process as an iterative method to create positive experiences, discusses career paths, and includes a hands-on workshop where participants can identify key skills of their chosen job role and reflect on their own profile.
Participants will also receive guidance on the educational background, certifications, and resources that can help them succeed in these roles. This course is perfect for anyone looking to understand the wide array of opportunities in the UX world and develop a clearer sense of where they might fit within it.
Content
Part 1: Introduction to User Experience and Customer Experience
• Understanding the field: usability, user experience, customer experience, user interface, accessibility, and more
• Overview of human-centered design
Part 2: Overview of job roles
• Taxonomy of UX and CX roles: managing/controlling and operational job profiles (design, research, concept, implementation)
• Introduction to roles: UX designers, UI designers, user researchers, UX managers, UX strategists, UX writers, UX architects, other job roles
• Key responsibilities, required skills, and career paths for each role.
Part 3: Career Paths & Skills
• Education, certifications, and resources.
• Importance of building a portfolio, different kinds of portfolios, and practical experience.
Part 4: Workshop – Guide to UX job roles
• Participants choose a role and gain a first impression of which skills they would need, and whether it would fit their current profile and interest
Part 5: Q&A and Closing Thoughts
Learning Outcomes
Understand key concepts of UX and CX
Understand UX and CX job roles
Understand career paths
Training Method
Workshop & Theoretical input
Organised By
Digital Learning Hub Luxembourg
Prerequisites
there are no prerequisites
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