ProcessCommunication Model® - Level 2: Master Stress and Improve Your Interactions

This advanced Process Communication Model® - Level 2 training enables you to refine your communication and stress management skills. You will learn to:

• Establish effective communication by using each person’s preferred channels and perceptions to better understand and interact with them.
• Identify and manage personal and professional failure patterns in order to prevent their negative consequences.
• Recognize emotions and behaviors associated with different levels of stress so you can respond appropriately in challenging situations.
• Analyze phase and phasing dynamics to adapt your communication to each personality type.
• Develop clear personal and professional action plans to apply your skills and resolve conflicts more effectively.
• Implement effective intervention strategies in situations involving stress or conflict.

By the end of this training, you will be able to respond quickly and effectively to communication and stress-related challenges and use the PCM model to improve your results with colleagues, clients, and teams.

In this training, we will explore how to:

• Communicate effectively by using the preferred channels and perceptions of each personality type.
• Understand miscommunication and its causes in stressful situations.
• Examine Drivers and their influence on behavior.
• Identify and resolve your personal and professional failure patterns.
• Understand the three degrees of miscommunication and the associated emotional reactions.
• Move beyond the four myths that disrupt communication.
• Manage personal and professional stress proactively.
• Resolve conflicts effectively in your interactions.
• Define and apply an intervention strategy tailored to each situation.

By the end of this training, participants will be able to:

• apply appropriate intervention strategies in situations of stress and miscommunication
• identify and manage failure patterns in order to prevent negative consequences
• understand the emotional issues associated with each personality type

An approach combining theoretical input with hands-on practice