Mastering Claude: A Two-Day Practical Workshop

AI tools like Claude are transforming professional work across every sector, but most people use them at a fraction of their potential. The gap between basic use and systematic mastery is where time is lost, quality suffers, and the real productivity gains remain out of reach. This two-day workshop closes that gap. Designed for professionals who have encountered AI tools but want to move beyond ad-hoc experimentation, it builds a complete practical toolkit from the ground up.

Over two days, participants master the ICC prompting framework and eight advanced prompting techniques, learn to produce and iterate professional Artifacts (documents, webpages, diagrams), set up Claude Projects for persistent context management, build and test custom Skills that package their best workflows for repeated use, and construct a structured personal Workstation that grows smarter over time. Every section is built around hands-on exercises using participants' own real work, so they leave with outputs they can actually use. The course is designed for intermediate AI users with mixed backgrounds, including managers, analysts, content professionals, and operational roles, who want a durable, systematic approach to working with Claude rather than a collection of tips.

Day 1

• The Claude interface: key features and navigation
• The Context Interview technique
• The ICC prompting framework (Instructions, Context, Constraints)
• Eight advanced prompting techniques: role priming, few-shot examples, explicit output format, negative constraints, step-by-step reasoning, decomposition, iterative refinement, critique and revise
• Common prompting anti-patterns and how to avoid them
• Working with Artifacts: documents, webpages, and diagrams
• Iterating and steering Artifacts without starting over
• Claude Projects: persistent context management for recurring work
• Integrated capstone: applying all techniques on a real scenario

Day 2

• Day 1 recap and open Q&A
• Claude Skills: what they are and how they work
• Using premade Skills from Anthropic and partners (Canva, Notion, Figma)
• Combining and chaining Skills for multi-step workflows
• Building custom Skills: SKILL.md structure, trigger descriptions, and instructions
• Workstation architecture: root folder, subfolders, routing map, and MEMORY.md
• Writing effective routing entries: topic and intent specificity
• File-saving rules: instructing Claude where and how to save outputs
• Live workstation testing, routing debugging, and iteration
• Maintaining the workstation as a living system

This course is built on adult learning principles: every concept is taught then immediately practised, participants never listen for more than 15 minutes at a stretch, and all exercises use real tasks from their own working lives rather than generic scenarios. The pedagogical spine is the ICC framework (Instructions, Context, Constraints), introduced on Day 1 and threaded throughout both days as the anchor that connects every technique.

Each section follows a consistent rhythm: live facilitator demonstration, brief conceptual explanation, hands-on participant exercise, and structured debrief. Day 1 moves from individual prompting techniques to producing real Artifacts and managing persistent Projects. Day 2 shifts from working with existing tools to building new ones: participants create a custom Skill tailored to their own workflow and a structured personal Workstation that organises their entire Claude environment.

Takeaways: participants leave with a working Claude Project, a custom Skill in SKILL.md format, and a personal Workstation structure, all built from their own real work during the course. A one-page Quick Reference card and a Participant Workbook are provided.

This course is built on adult learning principles: every concept is taught then immediately practised, participants never listen for more than 15 minutes at a stretch, and all exercises use real tasks from their own working lives rather than generic scenarios. The pedagogical spine is the ICC framework (Instructions, Context, Constraints), introduced on Day 1 and threaded throughout both days as the anchor that connects every technique.

Each section follows a consistent rhythm: live facilitator demonstration, brief conceptual explanation, hands-on participant exercise, and structured debrief. Day 1 moves from individual prompting techniques to producing real Artifacts and managing persistent Projects. Day 2 shifts from working with existing tools to building new ones: participants create a custom Skill tailored to their own workflow and a structured personal Workstation that organises their entire Claude environment.

Takeaways: participants leave with a working Claude Project, a custom Skill in SKILL.md format, and a personal Workstation structure, all built from their own real work during the course. A one-page Quick Reference card and a Participant Workbook are provided.