This practical and interactive training explores conflict dynamics specific to digital and technical teams. Participants are introduced to core emotional intelligence principles and how they apply to common IT conflicts, such as stakeholder misalignment, pressure from deadlines, or remote communication breakdowns. Each session builds on a concrete theme — past, present, and future conflict — and offers real tools for self-regulation, emotional awareness, and psychologically safe communication. Role-play, reflection, and peer feedback support a hands-on learning experience. By the end of the training, each participant will have created a personal “conflict resilience playbook” tailored to their professional environment.

Session 1: Conflict Preparation

• Introduction to emotions: basic emotions, the emotion triangle, and the neuroscience of emotions
• Emotional self-awareness: reflect on past conflict experiences in tech environments
• Mapping emotional ‘hot’ and ‘cold’ triggers and building a personalized pre-conflict checklist

Session 2: Conflict in the Moment

• Nonverbal warning signs of potential conflict
• Real-time self-regulation tools
• Social regulation strategies to help de-escalate conflict effectively
• Implementing empathic communication for conflict navigation
• Peer role-plays and feedback using realistic IT conflict scenarios

Session 3: Long-Term Conflict Resilience

• Repair after conflict: trust-building behaviors and emotional reset strategies
• Creating psychological safety in hybrid and remote tech teams
• “My future self in conflict” visualization
• Designing a personal “Conflict Resilience Playbook” with concrete tools and routines

By the end of the training, participants will be able to:

• Recognize their own emotional conflict patterns
• Apply emotion regulation strategies during moments of tension
• De-escalate conflict with empathetic and constructive communication
• Adapt their approach to suit technical and cross-functional team dynamics
• Build long-term emotional trust and resilience in hybrid or remote teams
• Design and use a personalized conflict management playbook

In-person, with reflections, peer simulations, case studies, and applied tools, visualization