Day 1: Introduction to Stakeholder Management

• Why stakeholder management is critical in UX and IT projects
• Types of stakeholders and their impact

• Case studies of successful and failed stakeholder management

Day 2: Self-Assessment & Personal Goals

• Understanding your role in stakeholder management
• Personality models (OCEAN, Riemann-Thomann)

• Goal-setting for successful interactions

Day 3: Stakeholder Identification & Prioritization

• Identifying key stakeholders in UX & IT projects
• Stakeholder mapping (Power-Interest Grid, Salience Model)
• Prioritization strategies

Day 4: Communication & Influence Strategies

• How to "sell" your project to stakeholders
• Motivation & persuasion techniques

• Managing expectations & feedback loops

Day 5: Handling Difficult Stakeholders & Conflict Resolution

• Conflict resolution models (Thomas-Kilmann Model)
• Managing resistance and negotiation techniques

• Adapting strategies based on stakeholder behavior

Day 6: Practical Application & Final Project

• Creating a stakeholder management plan
• Presenting plans and receiving feedback

• Course wrap-up and key takeaways

Upon course completion, participants will be able to:

• Understand the fundamentals of stakeholder management
• Successfully apply stakeholder analysis and prioritization methods

• Develop and execute effective stakeholder communication plans
• Manage expectations and resolve conflicts efficiently

The training approach is designed to ensure maximum engagement and knowledge retention through:

• Instructor-led lectures to explain theoretical concepts
• Interactive case studies relevant to IT & UX projects
• Hands-on exercises & group discussions
• Role-playing and scenario-based simulations

• Q&A sessions for personalized feedback