Part 1: Introduction to Change Management

• Understanding change management and its importance
• Organisational structures and their role in change
• Common change requirements in IT and UX projects

• Overview of change management models (Lewin’s, Kotter’s 8-Step, ADKAR, Kübler-Ross Change Curve)

Part 2: Preparing for Change

• Planning for organisational change
• Context analysis using Weisbord’s 6-box model (or similar framework)
• Identifying success factors and risk management in change
• Power dynamics and their impact on change initiatives

• Creating a sense of urgency and vision for change

Part 3: Implementing and Managing Change

• Identifying and overcoming resistance to change
• Conflict resolution and stakeholder alignment
• Leadership’s role in driving change
• Motivating teams and emotionally engaging people in transformation

• Strategies for lateral leadership when not in a managerial position

Part 4: Making Change Sustainable

• Ensuring continuous improvement after change implementation
• Measuring success and tracking progress
• Institutionalising new processes and mindsets

• Creating feedback loops to refine change management strategies

Upon course completion, participants will:

• Understand the fundamentals of change management
• Apply effective change management models to their projects
• Develop strategies for planning and implementing change
• Manage resistance and conflicts in organisational change

• Identify key success factors to ensure long-term sustainability of change

The training methodology ensures maximum engagement and practical application through:

• Instructor-led lectures explaining theoretical frameworks
• Case studies and real-world applications
• Hands-on exercises and group discussions
• Role-playing activities for scenario-based learning

• Q&A sessions to address participant-specific challenges