While the content of a message is important, the way it is delivered is essential for creating authentic and fluid communication. 

The Process Communication Model® is a powerful tool that helps decode different personality types, analyze communication mechanisms, and recognize stress signals - both in yourself and in others. By helping you better understand your own emotional reactions and behaviors, this method provides key insights to enhance the quality of your interactions, regardless of your interlocutor or professional context.

This training is designed for IT managers and leaders, technical team leaders, and professionals looking to refine their communication skills and strengthen their leadership. Prior experience in management or team leadership is required.

This training will cover:

• Introduction to the ProcessCommunication Model®
• Different perceptions and personality types
• Personality structure, communication preferences, and biases
• Understanding various interaction styles
• Identifying personality types and their communication processes
• Choosing the right communication channel for effective interactions
• Preferred environments for each personality type
• Psychological needs and motivation
• Recognizing stress signals and underlying drivers
• Identifying the behaviors of the six personality types under stress
• Overcoming miscommunication to better manage conflicts

By the end of this training, participants will be able to:

• Master the fundamentals and applications of Process Communication in interpersonal relationships.
• Identify the six personality types and their communication processes to prevent misunderstandings.
• Understand the influence of psychological needs on motivation, performance, and teamwork quality.
• Recognize stress signals to improve conflict management.

Theoretical insights, practical scenarios, role-playing, mind mapping.