Certified Professional User Experience – Usability Testing (CPUX-UT)

The training is based on the CPUX-UT curriculum from the International Usability and User Experience Qualification Board (UXQB). The training time is used for presentations with quiz questions and practical exercises with room for debate and questions. Approximately 50% of the training is devoted to exercises with a special emphasis on creating test tasks, moderation and communication of test results.

The training provides a systematic and thorough overview of usability testing and evaluation with a focus on:

• Terms and concepts in usability testing
• Planning and conducting usability testing
• Communicating and “selling” the results of usability testing, and why “selling” the results is important
• Planning and conducting usability inspections of user interfaces
• Designing, conducting and analysing both quantitative and qualitative surveys

The full CPUX-UT curriculum is available at no cost on the UXQB website.

First day 

• Usability evaluation – What method should you choose?
  
• Usability test – Overview
  
• Usability test – Preparation
  
• Usability test tasks
  
• Exercise: Evaluate a usability test report
  
• Properties of a good usability test report

Second day 

• Usability test – Execution
  
• Extract and analyse usability findings
  
• Usability test – Communicating and selling results
  
• Quantitative usability test
  
• Variants of usability test
  
• Exercise: Plan and conduct a live usability test with a real user

Third day 

• User surveys
  
• Usability inspection methods
  
• Exercise: Usability inspection of a prototype
  
• Certification procedure
  
• Exercise: Mock theoretical examination
  

The training aims at addressing the 64 learning outcomes specified in the CPUX-UT curriculum, in particular:

• Understand how to select the most appropriate usability evaluation method in a context
  
• Understand how to conduct usability tests for products such as websites, mobile phones, ticket vending machines, TV sets, apps and collaborative applications
  
• Understand how to plan a usability test, in particular how to write great usability test tasks
  
• Understand how to conduct a usability test and the potential pitfalls
  
• Understand how to communicate and “sell” the results of a usability test
  
• Understand the heuristics and the steps of a usability inspection and heuristic evaluation
  
• Understand the steps of a user survey
  

Lectures, quizzes and exercises. About 50% of the training time will be spent on quizzes and exercises.